CK1991 Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Ck1991 is one of Bangladesh's most trusted online gaming platforms. We believe every user's personal information is their own asset, and protecting it is our ethical responsibility. This Privacy Policy applies to all ck1991 services, websites, and mobile applications.

This document clearly outlines what information is collected, why it is collected, how it is stored, and what rights you have. We continuously work to ensure your experience at ck1991 remains safe and transparent.

• This Privacy Policy is available in both English and Bengali. In the event of any discrepancy, the English version shall prevail.
• This policy may be updated at any time. A notice will be posted on the platform if changes are made.
• If you have any questions, reach out to our support team directly.

2 What Information We Collect

When you register and use our services on the ck1991 platform, we collect certain information. This data is completely secure and used solely to improve our services.

3 How Your Information Is Used

Ck1991 uses collected information only for specific, legitimate purposes. Our primary goal is to provide users with a smooth and secure experience.

• Account Management: For registration, login, password recovery, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
• Customer Service: To resolve your issues and provide support.
• Security Assurance: To detect fraud, money laundering, and multiple accounts.
• Promotional Communications: To keep you informed about bonuses, offers, and updates — you can turn this off at any time.
• Legal Compliance: To comply with regulatory authority requirements.
• Service improvement: To improve platform performance and enhance the user experience.

4 Data Storage & Retention

Ck1991 stores your information on secure servers. We only retain data for as long as necessary — no information is kept beyond its required period.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years in accordance with legal obligations.
• Transaction Logs: Financial transaction records are retained for up to 7 years in accordance with regulatory guidelines.
• Support conversations: Customer service communications are retained for a maximum of 2 years.

After the retention period, data is securely deleted or anonymized to prevent further use.

5 Data Sharing & Third Parties

Ck1991 never sells your personal information. In certain circumstances, limited data may be shared with trusted partners.

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Required data is shared with third-party game studios to facilitate gaming sessions.
• Legal Authorities: Information may be disclosed in response to valid requests from courts or regulatory bodies, as required by law.
• Security Agency: To assist in investigating fraud or cybercrime.

6 Cookie Policy

The ck1991 website and app use cookies to enhance your experience. Cookies are small data files stored in your browser that help remember your preferences and settings.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site are used most.
• Functional Cookies: To remember your language preference, theme selection, and similar settings.
• Marketing Cookies: To show relevant ads and offers — you can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

7 Security Measures

Ck1991 uses the latest technology to protect your information. Our security operates across multiple layers to prevent any unauthorized party from accessing your data.

• SSL/TLS Encryption: All communications are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall Protection: An advanced firewall system protects against cyber attacks.
• Regular Security Audits: Independent third parties regularly audit our systems.
• Data Backup: Your information is backed up across multiple secure servers.

8 Your Rights

You have full control over your personal information at ck1991. Contact our support team to exercise any of the rights listed below.

Ck1991 will respond to any rights request within 30 days of receipt.

9 Minor Protection

Ck1991 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor attempts to register, our system will detect it and close the account.

10 Policy Updates

Ck1991 reserves the right to update this Privacy Policy at any time. If changes are made, a notification will be posted on the platform homepage and sent via email or SMS. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

• The date of each update will be noted at the top of the page.
• For significant changes, at least 7 days' notice will be given in advance.
• Contact our support team to request a copy of any previous version.

This Privacy Policy was last updated January 2026Updated on.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our data privacy team is available 24/7 to assist you.

• Email: [email protected]
• Live Chat: Chat with us directly from the bottom-right corner of the platform.
• Response time: up to 24 hours